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 Books  see all items

Know Your Customer: New Approaches to Understanding Customer Value and Satisfaction (Total Quality Management)Know Your Customer: New Approaches to Understanding Customer Value and Satisfaction (Total Quality Management)
Buy New: $47.65
New (24) Used (32) from $2.12

Satisfaction: How Every Great Company Listens to the Voice of the CustomerSatisfaction: How Every Great Company Listens to the Voice of the Customer
Buy New: $10.17
New (34) Used (29) from $0.28

Relationship Marketing: Gaining Competitive Advantage Through Customer Satisfaction and Customer RetentionRelationship Marketing: Gaining Competitive Advantage Through Customer Satisfaction and Customer Retention
Buy New: $103.20
New (25) Used (14) from $43.61
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